Session replay
Session replay is the ability to replay a visitor's journey on a web site or within a web application. Replay can include the user's view (browser or screen output), user input (keyboard and mouse inputs), and logs of network events or console logs. Its main value is to help improve customer experience and to identify obstacles in conversion processes on websites. However it can also be used to study web site usability and customer behavior as well handling customer service questions as the full customer journey with all interactions can be replayed. Some organisations even use this capability to analyse fraudulent behavior on websites.