If a person buys a defective product, what options do they usually get from stores to remedy the situation?

如果一个人买了一个有缺陷的产品，他们通常会从商店得到什么选择来补救这种情况？

I am sorry man, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

很抱歉，先生。我们不能就这样为您更换损坏的商品或退款。如果是人为原因导致了损坏，我们不能负责。

DON BRADLEY: It may have been just two batches but we now have two hundred defective products on the market with the Bibury name on them.

堂•布拉德利： 或许只是两批，但我们现在有200件有缺陷的产品在市场上，而上面印的是Bibury的名字。